Workflow + Automation
Simple workflows and light automation for owner-led businesses.
OpsRelay installs practical structure so work stops falling through the cracks — without adding unnecessary tools or noise.
What Happens on the Call
See the workflow
We map how leads, work, and decisions currently move.
Identify the friction
Pinpoint where follow-through stalls or ownership is unclear.
Surface a practical fix
Highlight one system that would immediately reduce noise.
Decide next step
If it’s a fit, we outline the Sprint. If not, you leave with clarity.
No pressure. Just a practical conversation.
Engagements typically begin with the Ops Audit ($1,250+).
Who We Work With
Small service businesses where work is slipping through the cracks.
Built for owner-led service businesses (3–25 people) where work is getting done — but follow-through isn’t consistent.
Follow-up is inconsistent
Leads go quiet, tasks get dropped, and there’s no clear place to see what’s pending.
Ownership is unclear
Work moves forward when the owner is involved. When they step back, things stall.
No visibility without asking
The only way to know where something stands is to check in manually.
How It Works
Three steps. Each one builds on the last.
Step 01
Map the Workflow
Ops Audit & Workflow Map
Starting at $1,250
We document how work currently moves — leads, tasks, handoffs, and decision points. Then we identify where things stall and define the first practical fix.
View details →Step 02
Install the Systems
Workflow + Automation Sprint
Starting at $3,500
Hands-on installation of workflows: intake to pipeline, task ownership, weekly visibility, and light automation. Fitted to your team — not a template.
View details →Step 03
Keep It Running
Ongoing Support
From $900/month
Light monthly support after the Sprint. Workflow review, small refinements, and async help when something breaks or changes. Light support to keep things clean — without a heavy retainer.
View details →Why It Works
Built on real operational experience.
Twenty-three years of Air Force leadership taught a simple lesson: clear priorities and disciplined execution outperform talent and hustle.
The strongest units weren’t the most resourced — they were the most organized. Everyone knew what mattered. Everyone knew what to do next.
That same approach carried into high-volume automotive retail, where delays and missed handoffs cost real money. The work wasn’t theoretical. It was practical: clean up the workflow, assign ownership, and install routines that keep things moving. OpsRelay brings that same mindset to small, owner-led businesses. Not big-company frameworks. Not heavy process. Just structure that works.
Read the Full Story23 Years
United States Air Force leadership focused on execution and coordination
Integrator
Executive-level ops in high-tempo automotive retail
Calm Under Pressure
Structure creates stability — even in fast-moving environments.
Common Questions
Straight answers.
Is this EOS?
Inspired by models like EOS and Scaling Up, but adapted for smaller, founder-led businesses. We don't install a framework wholesale. We build what fits — based on where you actually are.
Do you build in Notion, Asana, or [tool]?
Tools are secondary to structure. We design the operating logic first. Then we'll work with whatever tooling you have — or recommend the simplest option that fits. The tool is never the solution by itself.
Do you work hourly?
No. We work in structured packages. Hourly work fragments progress and weakens accountability.
What if I'm not ready for discipline yet?
Then it may not be the right time. This work requires consistency. If you're not ready to install structure and follow through, we can revisit later.
Ready to simplify your operations?
Start with a 30-minute clarity call. You’ll leave with a practical next step — whether we work together or not.